Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at prattvillefarmcenter@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Feed Purchases: Any concerns regarding feed products, including damage, quality issues, or incorrect items, must be reported to Prattville Farm Center within 24 hours of purchase. Issues reported after this timeframe may not be eligible for a refund, replacement, or exchange.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), live animals, feed, seed, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift certificates.
Exchanges
Exchanges must be made within 30 days of the original purchase date. All items must be unused, in their original condition, and include all original packaging and tags. Please contact Prattville Farm Center to confirm exchange eligibility. Once your return has been approved, the fastest way to receive your desired item is to make a separate purchase. All exchanges are subject to our return policy.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at prattvillefarmcenter@gmail.com.